FAQ’s
FAQ’s
We understand you may have questions. This FAQ page is here to help! We’ve compiled answers to frequently asked questions about Biodesign’s services, policies and procedures, to make it easier for you to find the information you need. Use the filter bar at the top to quickly find the answers in the categories shown.
If you can’t find the answer to your question below, please contact us as we’re happy to help!
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- Clinic Process
- General Business
- General Product Info
- Insurance & Financing
- Maintenance & Follow-up
- Orthotics
- Prosthetics
- Technology
In Ontario, Prosthetics and Orthotics facilities may be publicly operated (e.g. major hospitals), or privately owned. Both private and public facilities offer the same prosthetic and orthotic services for the same cost and as an individual you are able to access those services wherever suits you best!
Absolutely! We often collaborate closely with your healthcare team to ensure the best outcome.
In most cases, yes — a physician’s prescription is required for insurance and medical records. We can help coordinate with your doctor.
Yes, we perform many repairs and adjustments in-house. For major repairs, we’ll provide a loaner if available.
Yes, we work with most major insurance plans but we do not directly bill your insurer. As a result we can provide a quote for prior approval if required. Please call us to confirm coverage details.
Call us at 519-756-5353 or toll free at 1-855-756-5353 to book!
Daily cleaning of the liner and socket is important. Avoid getting mechanical parts wet (unless waterproof) and inspect for signs of wear. We provide full training on proper care.
3D technologies speed up the fitting process, increase precision, and allow for more customized designs with lighter, stronger materials.
If you are getting your first prosthesis, we will start with an evaluation of your needs and goals. At Biodesign we believe that you should be the key decision maker in the development of your prosthesis and it is our job to educate you on the options that are available. Once you have decided on the design of your prosthesis, we will start with a cast of your limb which we will use to make the first prosthesis. Once the socket is made, we will fit and align everything to make sure it functions properly.
We perform a detailed assessment and take molds or scans to custom-fit your orthosis. After fabrication, you’ll have a fitting appointment to ensure a perfect fit as well as a 2 week follow up to make sure everything is fitting just right!
The process can take anywhere from a few weeks to a couple of months, depending on healing, insurance approvals, and your personal needs. We’ll keep you updated every step of the way!
Our custom fabricated in house orthotics take 2 weeks to produce by our talented technical team. Off-the-shelf options may be available same-day or within a few days based on order and shipping options.
It varies. Simple devices may need one or two appointments, while custom prosthetics often involve several fittings and training sessions.
Most people are surprised to learn that OHIP does not cover the costs of prosthetics, and costs can vary greatly depending on your needs. Our team is here to help you navigate the process of securing funding. We can access funding through the Assistive Devices Program (ADP), private insurance, Non-Insured Health Benefits for First-Nations and Inuit (NIHB; previously known as “Indian Affairs”), Ontario Disability Support Program (ODSP), and third party funding sources such as The War Amps.
For more information on funding, please see FUNDING SOURCES.
We recommend a checkup 1–2 weeks after fitting, then regular follow-ups every 6–12 months — or sooner if you experience any issues.
We recommend follow-ups every 6–12 months. Components typically last 3–5 years, but changes in your body or activity level may require adjustments or replacements sooner.
Wipe down surfaces with mild soap and water. Avoid high heat, machine washing, or harsh chemicals unless we instruct otherwise.
Yes, we have free on-site parking for all patients.
Microprocessor knees (MPKs) use sensors to adapt in real-time to your walking pattern, terrain, and activity. They’re ideal for active users who want improved stability and natural movement.
Our main office is open Monday–Friday, 8:30 AM–4:30 PM. Visit our Contact page for full address and directions to all of our locations.
We review your medical history, assess your needs, and take measurements or molds. Together, we create a treatment plan customized for you.
Please contact us immediately! Comfort is critical, and many issues can be resolved with a simple adjustment. We will get you in for an appointment as soon as possible.
Typically, you’ll need a physician’s prescription, clinical notes, and sometimes a prior authorization form. We guide you through the process.
Most prosthetics use lightweight carbon fiber, titanium, silicone liners, and high-strength plastics, combining durability and comfort.
Bring your ID, insurance information, prescription (if available), and any previous devices you’re currently using.
Stop using the device and contact us right away. Minor issues can often be solved easily, but it’s important to address them quickly
Watch for discomfort, changes in fit, mechanical noises, or cracks in the device. Any sudden changes in comfort or function should be checked immediately.
We offer custom and prefabricated braces for the foot, ankle (AFOs), knee (KAFOs), spine, wrists, head and more. Each orthosis is designed to provide support, alignment, or improved mobility.
We provide prosthetic solutions for below-knee (transtibial), above-knee (transfemoral), hip disarticulation, upper-limb, and activity-specific prosthetics like running blades or waterproof devices.
Custom orthotics are molded specifically for your body, offering superior fit and support. Off-the-shelf models are faster to get but may not address complex needs as precisely.
Yes, adjustments are often needed as your body or condition changes. Regular follow-ups help keep your orthosis comfortable and effective.
Most insurance plans cover medically necessary prosthetic and orthotic devices. We help you navigate the paperwork and obtain authorization.
